For doctors and aesthetic medicine clinics
ISSA quotes prices from your catalog, books the consultation in your Google Calendar, reminds patients of their appointment, checks in after each procedure and keeps everything in a clinical record that is always yours.
The assistant never diagnoses or prescribes. ISSA Salud is included in Growth and Scale.
The problem
It isn't a lack of interested patients. It's what happens between their first message and their next session.
A patient asks for a price at 10:40 pm. If she hears back the next day, she has already booked somewhere else.
Without a timely reminder, your schedule fills with gaps you can no longer fill.
The touch-up or the second session is forgotten when nobody reminds them at the right moment.
Notes on paper, photos on someone's phone and a system you can't get your own data out of.
Two assistants, one number
Both answer from your clinic's WhatsApp number. Once a prospect books, the conversation moves from the sales assistant to the follow-up assistant without the patient noticing.
From the first message to the consultation
Appointment booked
From the appointment to the next session
It only messages patients between 09:00 and 20:00, never gives medical advice, and your team can take over any chat from the inbox.
ISSA Salud
Everything about the patient in one place, for the people who should see it.
Stored encrypted by area and date, and compared side by side with a slider.
The patient gets a link, reads the document and signs with a verification code. You get the PDF.
Each note is signed by the professional and corrected only with addenda. Treatments and sessions stay in order.
Allergies from the clinical profile show first, every time someone opens the record.
Also: a pre-visit intake questionnaire, prescriptions as PDF, the Health professional role and an access log.
Your data is yours
Much medical software keeps your records behind a wall. ISSA does the opposite.
Closed clinical software: You ask for your data and wait, or pay to get it out.
ISSA: Download a full ZIP with files and photos whenever you want, at no cost.
Closed clinical software: Formats only the same system can open.
ISSA: CSV tables and one PDF per patient.
Closed clinical software: No API, or only for partners.
ISSA: An open REST API, with keys and webhooks, to connect what you already use.
Closed clinical software: Leaving means typing everything in again.
ISSA: You take everything you stored with you.
Security and privacy
Your clinic's data is kept apart from every other organization's.
Clinical text and photos are stored encrypted, and every connection uses TLS.
Only people with a clinical role open records; whoever handles sales never sees clinical content.
Every view, print and export of a record is logged.
Health data is sensitive personal data. Your clinic is the controller and ISSA the processor, under an agreement you accept when you turn on ISSA Salud.
It books, reminds and asks how the patient feels. It never diagnoses, prescribes or reads the record.
Consent and questionnaire templates are references: review them with your doctor and your lawyer. ISSA claims no clinical record certification.
Specialties
Toxin, fillers and laser: prices, consultations, sessions and touch-ups in order.
Skin consultations and treatments with comparable photos at every visit.
Consultations, signed consents and close follow-up after surgery.
Reminders that cut missed appointments, and treatments by session.
Steady follow-up appointments without your team chasing anyone.
Multi-session plans with reminders and a follow-up when a patient misses an appointment.
Pricing
It includes ISSA Salud: clinical records, consents, photos and patient follow-up. Starter covers the sales assistant if you're just starting.
Recommended for clinicsPlaceholder content: replace with real customers before launch.
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No. It answers prices and questions from your catalog, books and reminds appointments, and asks patients how they feel. If a patient reports discomfort, it alerts the professional in charge right away. It never diagnoses, prescribes or reads the clinical record.
It is stored encrypted and isolated per clinic. Only team members with a clinical role see the record, and every access is logged. Your clinic is the data controller and ISSA acts as processor, in line with Mexican personal data protection law.
Yes. You link it by scanning a QR code, just like WhatsApp Web, and both assistants answer from it. QR linking is not the official WhatsApp Business API, so read the risks before you start.
Yes. Upload your treatment catalog with a CSV and connect your current system through the REST API and webhooks. And if you ever leave, you export everything as CSV or a full ZIP.
Spanish, English and Portuguese. Each assistant replies in the language the patient writes in.
Plans are billed monthly, with a yearly discount. Growth, the one we recommend for clinics, includes ISSA Salud. See the pricing page for current limits.
Type your treatments and prices and chat with your assistant the way a patient would. It takes about two minutes.
